Privacy Policy

1. About us

This website is operated by:

Matcha Adv Limited

Room 701, 7/F Lucky Centre, 165–171 Wanchai Road, Wan Chai, Hong Kong

Email: general@matchaadv.com

Matcha Adv Limited is incorporated in Hong Kong and provides IT, digital product, marketing and related services.

2. Information you provide to us

We may collect personal information when you contact us through the website. The contact page includes a form that opens your email application with a pre-filled message addressed to us. Depending on what you include, this may cover:

• your name;
• company or organisation name;
• email address;
• telephone number, if provided;
• information about the services you are interested in;
• details about your project or inquiry; and
• any other information you choose to include in your message.

Please do not send passwords, payment card details or other highly sensitive information through the contact form or by email.

Until you send the email from your own mail application, the inquiry is not transmitted to Matcha Adv Limited by the website itself.

3. Technical information

When you visit the website, our hosting and technical infrastructure may process standard information required to deliver and protect the website. This may include information such as:

• IP address;
• browser and device information;
• operating system;
• date and time of access;
• pages or resources requested;
• server logs; and
• technical or security information.

This information may be processed for website operation, troubleshooting and security purposes.

4. Cookies, local storage and analytics

We store your analytics preference on this device (local storage) so the consent banner does not reappear on every visit and so we can honour Accept or Reject.

Optional analytics scripts load only after you choose Accept, and only if an analytics provider and measurement ID are configured for the website.

If you choose Reject, optional analytics scripts are not loaded. You can change your preference later on this Privacy Policy page.

Until an analytics provider is configured, no analytics cookies are issued by this site even if you Accept.

5. How we use personal information

We may use personal information to:

• respond to your inquiry;
• discuss a possible project;
• prepare a proposal or scope of work;
• communicate with prospective or existing clients;
• provide our services;
• maintain and protect the website;
• prevent spam, fraud or misuse;
• maintain appropriate business records;
• comply with legal or regulatory requirements; and
• establish, exercise or defend legal rights.

We do not sell personal information.

Information from a project inquiry is not used for unrelated marketing without an appropriate legal basis.

6. Sharing information

We may share personal information with third parties where this is reasonably necessary for our business. This may include:

• hosting and infrastructure providers;
• technical service providers;
• contractors supporting our business;
• communication providers;
• accountants, lawyers and other professional advisers; and
• public authorities where disclosure is required by law.

Where service providers process personal information on our behalf, they are expected to handle it only for the relevant purpose and with appropriate confidentiality and security.

7. International processing

Some of our service providers may operate or store information outside Hong Kong.

Where personal information is processed in another jurisdiction, we take reasonable steps appropriate to the circumstances to ensure that it remains adequately protected.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. The retention period may depend on matters such as:

• whether an inquiry becomes a client project;
• contractual obligations;
• accounting or business record requirements;
• legal or regulatory obligations; and
• potential disputes or legal claims.

Information that is no longer required may be deleted or anonymised.

9. Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Your rights

Depending on the law applicable to you, you may have rights regarding your personal information.

Under Hong Kong’s Personal Data (Privacy) Ordinance, individuals may request access to personal data held about them and may request correction of inaccurate personal data, subject to applicable legal requirements and exceptions.

If you wish to make a privacy request, please email us at general@matchaadv.com.

11. Third-party websites

The website may contain links to websites operated by third parties.

We are not responsible for the content, security or privacy practices of those websites. Their own terms and privacy policies will apply when you visit them.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time if our website, services or legal obligations change.

The latest version will be published on this page.

13. Contact

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Matcha Adv Limited

Room 701, 7/F Lucky Centre, 165–171 Wanchai Road, Wan Chai, Hong Kong

Email: general@matchaadv.com